Problem

SAP consultants(around 38k in total) always have heavy workload in their day-to-day jobs. There are so many accessible internal trainings and enablement sites within SAP, so it's really hard to find the specific content for their roles within a short time.

Consultants at Customer Success Services need a platform that allows them to find information about trainings, communities, enablement offerings, events and news(specific for their roles) more effciently.

Users

After some research and testings with consultants, I get a better understanding of users:

- consultants/architects who have been working for SAP over 8-10 years.

- quite busy in day-to-day jobs

- look for help in finding the right training at the right time

- are aware of other training and enablement sites in SAP, but need content specific for their role

- want to find more information about important and mandatory trainings, what community exists,

Challenge & Process

Due to the huge user base and users' different purposes, it was a challenge to design for so many types of users that may encounter many different use cases and scenarios. Tackling these problems was a challenge but I learned how to solve and prioritize these scenarios with considerations of the users's intents and goals.

Because of the privacy issue, I am not able to show the whole process in public. Please reach out to me atbieyi1224@gmail.comto discuss about the challenges I faced and research I did in more detail and how I came up with a solution!

Some Final Pages